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Thread: Checking refund status: Object reference not set to an instance of an object.
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Old Sep 27, 2012 | 2:01 pm
  #9  
WineCountryUA
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Originally Posted by mherdeg
....
Can you confirm that the file you're trying to include matches UA's specs -- for example it's a PDF less than about a megabyte?
Originally Posted by WineCountryUA
...
Browsed and selected 120KB PDF file -- No Upload button appears!!...

I ended up calling and getting transfered to the refunds desk. There is a procedure for adding a fax'ed file to an existing request.

No explanation why the file was not auto-uploaded or why the instructions states their is an Upload button.
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