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Thread: Checking refund status: Object reference not set to an instance of an object.
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Old Sep 27, 2012 | 10:52 am
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WineCountryUA
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Problems when requesting a medical refund
Attempted to file a medical refund of a change fee (understand there still will be a $50 processing fee).
When to the Refund web page and selected e-ticket refund and selected the change fee option.
Filled in the data fields and then go to attach the doctor's letter
Use this option to attach a file to the refund request.

1. Locate the file you want to upload by clicking on the Browse button
2. Once you have selected your file, click on the Upload button.

Please note: Only the following file types will be accepted: .pdf, .jpg, .gif, .tif and .tiff. File size should not exceed 1.1 MB.
Browsed and selected 120KB PDF file -- No Upload button appears!!

Have used IE and FF, 2 different computers -- no success, No Upload button

Is anyone else having this problem? Any workarounds?
Operator error or website issue?

I don't see a process for calling and the letter is required.
Suggestions?
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