Originally Posted by TheCount2

While EF may have worked successfully and consistently since 2005, the facts are that I did have my alerts properly set up, and I as I was in my office I checked UA several times after buying my ticket and the website always showed R>=1. I did not get an alert email from EF until yesterday afternoon, which was more than 24 hours after I first saw R2 and bought my ticket, and also after I exchanged emails with customer service. When I wrote to EF customer service yesterday your response was that R=0 so I did not get an alert - although I checked just before and just after receiving such email from customer service and both times R=2.

If your initial response had simply said there may be some glitch due to UA newly reenabling seat availability, and you would run some tests to check your system, I would have accepted that as your explanation.