Originally Posted by
ExpertFlyer Voice
I'm sorry you're not happy TheCount2, however we can't help you unless we know who you are so we can look up the alert that you created. You haven't emailed support nor have you given enough information in your post to look up your alert, such as the departure date.
What you are paying for is a service that has worked successfully and consistently since it was launched in 2005 (Flight Alerts was launched in 2006). It's possible the alert was created for the wrong date or class by mistake, or that you created a Seat Alert when you meant to create a Flight alert. You can use the Quick Check feature on the Saved Alert page to see if the system sees the open R inventory. If so, then it's just a matter of time before you are sent an email. If not, then the alert may have been setup incorrectly.
Either way, the Flight/Seat Alert system is meant to check the inventory when you can't. If you still check the inventory manually and find availability before our system does, that's great, there is nothing wrong with that.
While EF may have worked successfully and consistently since 2005, the facts are that I did have my alerts properly set up, and I as I was in my office I checked UA several times after buying my ticket and the website always showed R>=1. I did not get an alert email from EF until yesterday afternoon, which was more than 24 hours after I first saw R2 and bought my ticket, and also after I exchanged emails with customer service. When I wrote to EF customer service yesterday your response was that R=0 so I did not get an alert - although I checked just before and just after receiving such email from customer service and both times R=2.
If your initial response had simply said there may be some glitch due to UA newly reenabling seat availability, and you would run some tests to check your system, I would have accepted that as your explanation.