Originally Posted by
StingWest
YES, PLEASE do follow through on this! Date, time, any names etc. I'm sure behavior like this is not condoned at UA, but whether anything can be done about it is a different matter. It is (apparently) difficult to fire employees who have lost the ability to provide good customer service, but union or not if enough complaints are received, maybe the bad ones will be drummed out eventually.
My CS experiences on TATL flights recently have been much better than in the past with few exceptions, but maybe I've just been lucky.
YES absolutely write-up this case. Generally speaking, I feel as if FA performance has improved since they signed the interm agreements. However, if the FAs did indeed act as the OP indicates they should be written up. If it weren't for the unions, they should be fired. They have a job when 8.1% (really higher) don't have jobs. This type of attitude is truly annoying and detracts from what I think is an overall improvement in service these past few months.