Originally Posted by
ashill
Therefore, I called in to get the credit card fee refunded, as instructed on Virgin's web site. Is that possibly related?
Shouldn't have anything to do with it. Reasonably confident it's a simple problem ... if you still have the boarding cards, scan them in and e-mail them to
[email protected] with a quick explanation (it will probably take a good long while for your account to be updated, but you should get the points eventually..)