Very odd I had points deducted for an upcoming award stay next month
The points were pulled at time of booking
Now though the reservation remains unchanged the points show returned to the account
Yet I have no indication that they were ever returned based on my account balance

This is actually worse than the double point deductions that were being pulled for award redemptions not long ago
This is where even the Hyatt Ambassador is about to throw in the towel and I can fix almost anything with Hyatt.
Its not easy to deal with the Hyatt Twilight Zone fuzzy math accounting
No one could discuss the situation over the weekend other than open a case
Sigh..........Hyatt with all due respect what gives?!
Is there a Hyatt Ambassador in the house for an Ambassador?

In 13 plus years of Starwood as a Platinum lifetime member
I can't think of one transaction that has messed up like the dozens at Hyatt that have gone wrong
It should be simple you book a debit to the account happens you cancel the points go bcak into the account.
What about debit and credit with a paper trail in real time that Hyatt does not understand nor make right?