FlyerTalk Forums - View Single Post - "Expert Mode" Changes

Sep 13, 2012 | 10:51 am

#1245

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA LT Plat 2MM, Hyatt Discoverist, Marriott LT Gold, Hilton Silver, IHG Plat

Posts: 73,175

Quote:

Originally Posted by HumbleBee

Quote:

Originally Posted by JackieC2

The system crash was due to a hardware failure - not software. The backup hardware failed too. This would not be a reason for this change.

Source?

United says hardware issue caused outage
Other references toward the end of http://www.flyertalk.com/forum/unite...ssion-etc.html.

Quote:

Originally Posted by LilAbner

The apparent reason for removing the "EXPERT" feature is all the "EXPERTS" calling res when "R" availability pops up and a wait listed upgrade doesn't come through. Going to the same well over & over and pissing off res agents for an upgrade could just possibly be the reason the well got poisoned....

don't beleive UA has been that specific about the issue but seem speculative discussion in http://www.flyertalk.com/forum/unite...omplaints.html