Originally Posted by
bearbrick
very relevant when taken in context of the OPs post ..if i am not mistaken he is saying that they cannot comprehend the english spoken.
Irregardless of where the english is spoken india or singapore or australia (even) he would be hardpressed for them to understand him as it is not their "native" english as it were...
my point was that english ought to be dropped altogether ( even as a so called international language of "business") which means OP would then need to find some other way to communicate or dont fly SQ or other airlines that outsource their call centre functions
dont take it for granted that those non native speakers of english have to speak the Queens' english ...or in his case american english. or have to understand the american drawl .
It may be frustrating but there is a reason that it is outsourced ...
the english speaking world expects non english speaking countries to speak english ...and understand perfectly....to the extent of not making concessions .
heck , i sometimes struggle to understand the deep australian and american accents but with patience it usually works out ..i dont go posting in flyertalk and ranting !
sick of the underlying innuendo in the OP post
i urge OP to learn another language or travel to foreign lands more.
You can expect an airline like SQ to provide services matching their ambitions of being one of the best airlines in the world. Its their choice to outsource certain services to India, but then it should be equal to what it has been before. That is definetly not the case anymore. If you were calling SQ in Singapore in the past, you got at least someone on the line who was knowing what he/she is taking about. Seat arrangements or check-in wasnt a problem at all and was done in no time. Now you need passions.
I made quite a similar experience as the OP. Its a mixture of non native english speaker which tries to communicate with a non-native english speaker in a call centre via a bad quality telephone line (SQ is obviously using one of the cheap VoIP-Lines).
I know a few languages but it doesnt help me really.