Originally Posted by
JALPak
I believe OP needs to call eService since tickets were purchased online
Before the first leg of the ticket: Yes
After the first leg of the ticket: MPC can change it.
It really depends on the MPC agent. I experienced MPC ask me to call eService, but another MPC agent able to change my ticket before the first leg was used. Although I waited for abt 15mins for her to check the fare rule...