Originally Posted by
sbm12
Not that people want to hear it, but I'll repeat that the solution to getting back on the list after OLCI is to deal with an airport agent. It is an airport function and the phone reps don't deal with it so they're looking at different systems and they don't do it as part of their regular work. That's why they always sound like they have no idea what you're talking about when you call in: they really don't.
Yet PMUA phone agents were able to do just this very thing if an upgrade did drop from the waitlist [which was the exception and not the rule as with PMUA, a waitlisted upgrade carried over to t-4 hours where it then seamlessly rolled over to the airport waitlist]