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Old Sep 7, 2012 | 2:07 pm
  #10  
GoAmtrak
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Originally Posted by sbm12
Not that people want to hear it, but I'll repeat that the solution to getting back on the list after OLCI is to deal with an airport agent. It is an airport function and the phone reps don't deal with it so they're looking at different systems and they don't do it as part of their regular work. That's why they always sound like they have no idea what you're talking about when you call in: they really don't.
What a PITA it would be to have to schlep to the airport the day before departure to handle this. Would it not be possible to get a Service Director on the line who could patch in someone who does have access to the right system (at the airport or elsewhere)? What's the point of 1K1Call if the 1Call doesn't function to solve the actual problem at hand?
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