There's always something new at UA. The agent has me on hold a lot while she's talking to someone at the 1K desk who now has my original agent on hold.

But the agent came back to me and said I used an RPU and not a GPU which won't work on LAX-LHR. DUH! I used a GPU online because that's all I could use and my account history shows that I redeemed a GPU. She's getting confused and now going back to talk to the 1K agent.

Still not resolved and not getting anywhere after 25 minutes on the phone.

Sucks UA puts passengers through this BS.

-RM