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Thread: Webcast of Upcoming Management Meetings Sept 5th and 6th
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Old Sep 6, 2012, 10:25 am
  #12  
kb1992
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: BOS, PVG
Programs: United 1K and 1MM, Marriott Ambassador
Posts: 10,000
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Originally Posted by UA-NYC
I get this is a finance-heavy presentation - but telling how there's zero mention of "customer service" or "brand loyalty" or anything like that. Basically, "cut capacity, reduce debt, buy/build new stuff".

I bet an AA presentation would look very different.

World leading network, blah blah

787 blah blah

Invest in people, customers, technology How about 30 year old SHARES, 15 year old web design, countless bugs, and anti-customer COdbaUA policy?

Creating value for business people How about TOD upgrades and crappy customer service?

Unrivaled customer experience? I almost spill my coffee.

Nothing new from this CFO who thinks we are over-entitled elites.
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