Originally Posted by
daninstl
I recently noticed that Topguest hadn't been posting points to priority club for me since march. I questioned them on it and they responded by shutting down my account even though I've been really careful to not overuse this service. I'm not sure if I can sign up again with a new email address or if I can get them to at least post the points I've earned.
They are little devils!
I collected over 5,000 Priority Club points but did not add the PC account number. When I realized that, I went ahead and added my PC number. This was a big mistake.
My account was the day after frozen.
Celeste Williams from Topguest sent me an email: "Hi Tallest Hotel In Japan, As previously mentioned, we've noticed that you seem to be using Topguest in ways that violate our Terms of Service. We are hereby closing your account and will not be forwarding instances of you receiving points to our partners. Regards, Topguest."
Needless to say that I never got an answer when I asked for an explication. Even the mail from Celeste Williams was an offense to me. "As previously mentioned...". Huuuuh? I did never get an email from Topguest. So, what was "previously mentioned"?
I wanted to fill a complaint with the
Better Business Bureau but I failed to find Topguest listed with the BBB.