Great to hear. I hope they take care of you... especially charging you for more then you agreed to. If the one week passes and you are still charged I feel you should charge it back via your credit card.
Originally Posted by
sunsun
Hi everyone.
Thank you so much for your suggestions. Especially, eyezon for your
generous offer.
I am calm down now and decided to call HHCC again.
My status was - got still charged $1,300, no reservation, and got my point back from prior to 70,000 point purchase.
Rep. (difference one from yesterday) was nice and very apologetic what happened. My case is still open, I can not get my $1,300 back for 1 week or so. But, I was sort of feel good that she acknowledged my email and it is under management review.
Since I got my old points back, I decided to make a reservation elsewhere for back up plan. And, I was able to make a reservation for same Hampton-inn.
I will keep you post what management would say.