I'm really sorry that we didn't meet The Daddy! Would have loved to hear about yr experience!! Didn't realise you were still there - wow three weeks!!

Didn't understand your point vis a vis service though. We found it poor. Its a luxury collection hotel and you can't say its cheap. If you like the area there are other options

Did you believe that the service was 4-5 star quality? From recent comments doesn't seem that I am the only one complaining about the service but from your post its unclear what you thought about the service.
Put it bluntly - I wasn't comparing here to a Mandarin Oriental.. I thought the service was poor - unfortunately on several occasions and yes, we expected ( maybe wrongly ) better, more attentive service