Originally Posted by
DownUnderFlyer
I usually get the opposite. I get "name not on passenger list" all the time this year. Even after sending in the boarding pass. Average time to resolve currently sits at more than 6 months each with 3-4 calls, faxes etc.
I have had this a few times as well. After an eternal exchange of emails to get the first one resolved, I immediately started asking for fare reimbursements for my "unused" tickets on subsequent occasions. The miles typically credited within days.