Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
Join Date: Jan 2004
Location: The City/Honolulu
Programs: UA 3MM; Hyatt Glob*****; Hilton Diamond
Posts: 14,474
Here is something you should know, if you call...
When you call the 1K desk (now known as Premier Desk), first ask which office you reached. If it is Chicago, Honolulu, or Detroit, they will transfer you to a PMUA Customer Service representative in Chicago or Honolulu. If it is Tampa, Salt Lake, or Houston, you will get transferred to a PMCO Customer Service representative, wherever they are located.
I find the PMUA customer relations to be more understanding of 1K issues, since PMCO didn't have that level.
I imagine 1Kvoice could be handled by either.