Originally Posted by
star_world
My comment is directed at the frequent comments I see here along the lines of yours and several others who would have us believe that the airline is fundamentally broken and it is "running itself into the ground" with chronically poor performance.
The company is not running itself into the ground with poor operational performance. They're running it into the ground with poor customer service, customer-hostile policies, and inadequate technology which negatively impacts the customer experience.
The poor operational performance just compounds what they're already doing.