Originally Posted by
fishernrex
I have just experienced the same problem @ the Palm Beach Marriott.
My situation was a tad bit different in that my key worked, the light turned green and I was able to enter. (expected result!).
I stepped out of the room for a second and realized I had forgotten something and simply out of habit reached for the door and much to my surprise it opened... Hum.. a fluke? I tried again thinking maybe I didn't shut the door very well... Nope... Called the front desk and the response was "we'll send someone up." - Ok, no problem. Guy comes, says "Oh, we have this problem, the battery died. I will fix it right now."
HOLY CRAP! Seriously, he takes a screwdriver, undoes the bottom, puts in 4 AA batteries and says "You're good to go ma'am."
So first of all, what idiot designed that program - Dead battery should equal door LOCK, not UNLOCK. Secondly. I have to say, I was a bit upset at the front desks casual response. There wasn't even an apology... Debating where to take this now? Just never stay here again?
Wow that is just awful. I would have never thought that could occur bc of a dead battery and that the battery would be so easily accessible from the outside. Of course, everyone should use the deadbolt when in the room, but if this is true, anyone could access your room while you are gone simply by removing the battery. I hope this is the exception and not the rule. I have half a mind to go check my door right now as I am currently in a CY.