Originally Posted by
WineCountryUA
I hope the counter agent was able to verify the original PNR and waive the bag fee.
No - it was a GS agent and she said they are unable to waive the bag fee. She did however uncheck me and check me in again with my daughters bag in my name.
Originally Posted by
Alpha Golf
And it just can't be so hard for the World's leading airline.
After 30 minutes on hold on the Premier service line about a lost upgrade, hearing over and over and over again that they are investing a half a billion in equipment improvements and are testing bio-fuels, I have come to believe that everything is hard for this airline. They did put me out of my misery by hanging up on me though, so have to appreciate that.