actually, the prop could have told you that ONLY the plat member is provided lounge access, although most, but not all props allow a guest also booked into the same room as the plat member lounge access as well, so for this prop to limit you to yourself + 1 was in excess of what they are required to do AND to limit lounge access to ONE room in which the plat member is staying is ALSO w/i the rules of Marriott, even those with "platimnum" status!!!
if you're not happy with the way this or any other Marriott prop treats you, you can continue to use SPG & or Hyatt as you did, but trying to get 6-folks into the lounge so that all can get drinks/snacks in the evening and free breakfast the following morning is not "petty" by the hotel, but IMO trying to take advantage of the hotel, so the hotel wasn't being petty or cheap, but someone else certainly was.........
Originally Posted by
acnev
Stayed here for one night last month on the way to Negros. Had booked 2 rooms with 3 people specified in each room. Have platinum status. At check in was told that lounge access was only for 1 room and only for 2 people in the room. Thought this was rather cheap. I can understand not getting access for the 2nd room since that is not a guaranteed benefit but to exclude the 3rd person seems petty.
Lounge access for the 2nd room would have cost PHP 4000 (again for only 2 people). Lounge Breakfast only would cost PHP 1000 for the additional person.
This was the only hotel on this trip that imposed this restriction. I am happy to report that all other hotels (SPG and Hyatt) on this trip provided lounge access for both rooms (Sheraton Imperial KL, Le Meridien Kota Kinabalu, Westin Guam, HR Tokyo). On my return to Manila I went with the Hyatt where both rooms were given lounge access.