Blank email responses from UA customer care?
After a difficult experience with United at the end of July, I decided to email Customer Care. My response today came 13 days after submitting the email - which I thought was a decent turnaround given the things I've read on FT. But, when I opened the email, there's no actual response. It starts with:
Dear Mr. halfpny.
Original Message Follows:
<my contact information>
Subject: Airport Experience
Reply: Not applicable
<my original message>
Aside from saying 'Dear Mr. halfpny.', there's absolutely no response - just my original message. Has anyone seen this from UA before? Does the Reply field of 'Not Applicable' mean that they don't feel they need to respond? I would have thought that least they could put in a cookie cutter response saying 'Thanks for contacting us.'
Anyhow, thought this seemed odd and wondered if anyone on here has experienced this or had a better idea than mine (responding and waiting another 13 or so days)?