Blank email responses from UA customer care?

Old Aug 10, 12, 7:38 pm
  #1  
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Question Blank email responses from UA customer care?

After a difficult experience with United at the end of July, I decided to email Customer Care. My response today came 13 days after submitting the email - which I thought was a decent turnaround given the things I've read on FT. But, when I opened the email, there's no actual response. It starts with:
Dear Mr. halfpny.

Original Message Follows:
<my contact information>

Subject: Airport Experience
Reply: Not applicable

<my original message>

Aside from saying 'Dear Mr. halfpny.', there's absolutely no response - just my original message. Has anyone seen this from UA before? Does the Reply field of 'Not Applicable' mean that they don't feel they need to respond? I would have thought that least they could put in a cookie cutter response saying 'Thanks for contacting us.'

Anyhow, thought this seemed odd and wondered if anyone on here has experienced this or had a better idea than mine (responding and waiting another 13 or so days)?
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Old Aug 10, 12, 7:41 pm
  #2  
 
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Someone posts one of these every week
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Old Aug 10, 12, 10:58 pm
  #3  
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Originally Posted by chinatraderjmr View Post
Someone posts one of these every week
Since I wasn't able to find anything through the search function, you wouldn't happen to have a link or know what the general answer has been?
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Old Aug 11, 12, 5:58 pm
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I got one of those and it was

Dear :

Didn't even get a personalized salutation in my email!
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Old Aug 11, 12, 8:57 pm
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I got the same blank email.

The subject is: ed-2//Re: Past Travel (KMMxxxxxxxx)

The email was from [email protected] and Cc: me and [a named customer care agent]. So I replied, but got "unable to deliver" message on the [named customer care agent].
Oliver9 is offline  

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