Join Date: Jun 2002
Location: Southern California, GVA, SIN, LHR, BRU, CDG
Programs: UA LT GS 4.12MM (4.08MM BIS), AA EXP 1.86MM ,DL DM 1.1MM, HH LT Diamond, SPG Platinum
Posts: 1,182
Sigh! Is it any wonder that a lot of us, former very loyal UA and CO customers, have gone to other carriers. These numbers are absolutely awful and there is no evidence that anything will improve in the near future. The people I really feel bad for are the long time sUA and sCO employees who are trying hard to provide good service and create a good airline...The decisions made by the executive suite are defeating them before they can even start!
Sad, Sad, Sad.
"In successful organizations, lawyers are support staff."