Originally Posted by
channa
I think this one is two-fold. Yes, they overbook aggressively, but they also don't handle DBs well.
DL also overbooks aggressively, but DL has nowhere near the IDB numbers that UA has:
VDB rate:
DL: 10.50
UA: 10.66
IDB rate:
DL: 0.38
UA: 2.11
That makes me think it's possible to get enough VDBs if the conditions are right.
Wow. That's horrible.
The decision to over-book is one thing. If they over-book and convert those to VDB, it means the PAX are satisfied, because the "voluntarily" took an offer and most people won't volunteer to take something they don't want.
So, this means that COdbaUA is actually making a conscious decision NOT to offer the level of compensation that DL is offering, that makes a flyer feel OK with being denied boarding.
Rather, they are just grabbing them and throwing them off the plane, and probably spitting on them while they hit the tarmac.
There are regulations for minimum allowable compensation in IDB cases, right? So, this means that, most likely, CO has decided that they won't pay more than the minimum required by law, and that DL is probably paying more than the minimum required by law, to convert IDB to VDB and end up with a happy PAX.
Seem right?