Originally Posted by
channa
- Most delayed airline -- again below not just the mainline carriers, but below all the regionals as well.
- Highest cancellation rate of the mainline carriers.
- Highest rate of mishandled bags of the mainline carriers.
- Highest DOT complaint rate.
- This report included the quarterly DB rates for Q2, and again UA was highest IDB rate of the mainline carriers.
A few things I'm curious about -
1. To what extent is baggage mishandling due to incompetence and to what extent is it linked with delays, cancellations, and other IRROPS? In other words, are they destroying and misplacing and delaying baggage because of these other factors, or even if we correct those factors, would they still have the worst track record? If the latter, then what's the root cause?
2. Is the huge IDB rate due to conscious policy to over-book planes far more aggressively than any other carrier? If so, this metric points squarely to bad policy decisions aimed at maximizing near term profit no matter what the consequences elsewhere?
Originally Posted by
dsquared37
We're going to need several more months like this before we'll begin to see changes we like.
It will be worth the wait to see this team of buffoons thrown on the street, hopefully without golden parachutes.