Originally Posted by dcline414

The last time I was on a flight that was cancelled, I was auto-rebooked on the next non-stop flight out (I believe it was ~3.5 hours later). Some were unable to get to their destination via any routing that day, others were rebooked on connecting flights that were departing sooner.

The redcoat at the counter was giving everyone on the flight, regardless of the length of their delay, a service recovery card. All it said was to go to a site and fill out the form for one of three choices. I believe the options were 5k miles, a $50 Delta travel voucher, or $25 prepaid gift card. (I could be off on the choices, but the Delta voucher was definitely the best deal.)

All the web site had is a long form asking for passenger, flight, ticket, and reservation info. About 2 days later I received an email saying that my voucher had been processed and should now appear in my account.