Don't be melodramatic and don't put words in my mouth and attribute something that I didn't say. I'm not talking about the entire population of China. I'm talking specifically about the topic at hand--CA (and Chinese AIRLINES). In over a decade of having the "pleasure" of taking CA and other China-based carriers, I have NEVER ONCE been "taken care of" despite being patient and nice like you. In fact, just the opposite. So perhaps you are just a special person. I stand by what I say--treatment of passengers during IRROPs by ALL Chinese airlines is abysmal. Nobody at these airlines wants to be accountable for making a decision and finding solutions to passenger problems. I think you will find that the majority of FT'ers who have a lot of experience with flying Chinese airlines when things head into the weeds, would come closer to my position than to your overly charitable one.