Originally Posted by jiejie

Sounds like you are making excuses for CA. They wanted to get rid of the OP, pure and simple. Shirking their customer service responsibilities. As usual. No manager or supervisor in charge, to take charge. As usual.

Typical Chinese. Can parrot and perform as long as everything is by the manual and going as planned. IRROPs or any unusual situation, they fall apart and do their best to hide. And they do this to their Mandarin-speaking Chinese passengers also, so it's not a language issue. It's an attitude issue and a laziness issue.