Here we go again.

Tried to get boarding passes at T-24hrs for my companion and a niece. The general boarding pass link only yielded a "woops" message. Strangely, it had a link about customers with "multiple bookings in error." This link yielded this message:

"The overwhelming response from Customers who took advantage of our August 3 limited-time offer that we launched to celebrate three million Fans on Facebook created website performance issues at various times during the day. We realize that some Customers were charged more than once for the same reservation and we want to assure you that we have all hands on deck actively working to process refunds for any duplicate charges.

Here is a status of those efforts:

First, we want you to know that we are working to identify duplicate bookings and charges and are proactively cancelling those additional reservations, processing refunds to the Customer. In order to process the refunds as quickly as possible, we have called in additional staff support.
For those Customers who used debit cards and have received overdraft fees as a result of the additional charges, we will process a reimbursement for all overdraft fees that were caused by duplicate charges from Southwest for a single purchase. If you incurred overdraft fees, please fax documentation of those fees via a letter from your bank or a copy of your account showing the fees to 877-506-0154.
Southwest Airlines is committed to providing our Customers with exceptional service both online and onboard. It is our goal to rectify this issue as quickly as possible and minimize any inconvenience to you our valued Customers."

Obviously, this had nothing to do with a broken boarding pass issuance system.

Still, I was unable to get boarding passes until I logged into my account and used the boarding pass links connected to the reservations.