Originally Posted by
jiejie
Sounds like you are making excuses for CA. They wanted to get rid of the OP, pure and simple. Shirking their customer service responsibilities. As usual. No manager or supervisor in charge, to take charge. As usual.
Typical Chinese. Can parrot and perform as long as everything is by the manual and going as planned. IRROPs or any unusual situation, they fall apart and do their best to hide. And they do this to their Mandarin-speaking Chinese passengers also, so it's not a language issue. It's an attitude issue and a laziness issue.
There was another higher station taipei duty manager that refused to speak to us directly, even when we asked to see or speak to her directly. When we asked the airport counter supervisor what her name is, we got a reply : "i do not have to tell you her name. I told you my name already. I should not have told you my name but i did and that is enough."