FlyerTalk Forums - View Single Post - Marriott reservations with cash + points (now live)
Old Aug 2, 2012, 9:44 pm
  #136  
CJKatl
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Originally Posted by BKKLEE
and how many voices did they hear during last years IT fiasco............. and how long did it take to get the old system back which they fought against for months?
As I remember it, many people posted and the changes started pretty quickly. The missing stays link returned within days, and within a few weeks, the floating boxes were gone. For a large company, that was pretty quick.

I was the first person to post that issue both here and on Insiders and was impressed that they listened, but from the start, they posted that they heard the complaints and were taking them seriously. Specific details were given pretty quickly, as was a timeframe for completion. We haven't heard anything like that on either of this week's fiascos. All we have been told is to trust them, that boy oh boy, something great is coming.
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