Originally Posted by
bakersdozen
Thanks for the update. I tried phoning them but the AP call center is closed. It is annoying b/c they now have my original boarding passes w/ my AP # listed on the BP and the ticket number... so I hope they kept them. I do have photocopies I made luckily. It's just frustrating b/c the name on the boarding pass is the exact same as my AP account name and they could have easily looked at it... or the ticket #, or the receipt.
Rather than submit the originals and keep photocopies, I submit the photocopies and keep the originals. Twice, this has come in useful.
Avianca doesn't have online submission for AP
If it is not automatic, AP submits evidence to the airline. The airline then provides the points to them, which they credit against your account. AP is the only one who can get the airline to do the right thing. Do phone back. Against my nature (ha ha), I am learning that strong angry words are required to make them do the right thing.
The airlines and AP have very little stopping them from doing wrong.