Originally Posted by
bakersdozen
...!
I got a letter back from Aeroplan today saying.
"We are unable to credit your flights to your account. There is no record with the airline for the passenger name submitted. If the name was incorrectly entered please resubmit your request with the name as it appears on your ticket"
Um seriously? I SENT in the original boarding passes with the name I traveled under a copy of the AMEX eReceipt w/ ticket # showing my name as booked... as well as all the other billing and travel details into Aeroplan.
Did they not even LOOK at these or is Avianca saying I never traveled?!?! What more do they want? Look at the damn original boarding passes I sent in.
We ran into the same issue with an LX issued ticket recently (correct fare classes. The outbound was higher fare class than the return leg. Points were credited for the inbound, but not the outbound!)
We (mountaingrl & mountainboy) received two copies of these letters. One set of letters was in response to the online submission form which triggers some automatic system, but the second set was in response to either our fax or physical mail paperwork submission. I escalated this (wow, that takes some crazy whining effort.....)
The call-back agent confirmed that something must have gone very very wrong inside the "automatic system". We've been waiting for another two weeks.
The system is broken. People who care should check their records carefully. It is not like AP cares, right...