Originally Posted by
roknroll
It's not all complaints though. A week prior to the first complaint I sent in a nice compliment to the GA who was a wizard at handling an inbound a/c delay which would have made me miss my connection. No compensation for the compliment, though ;-)
That would be funny but unsurprising if they did give compensation for the compliment.
I've had a few MX delays that I've complained about
:
Got 11,500 miles for a 5 hour MX delay where I also pointed out that the GA gave no information, and all the screeens in atlanta gave incorrect information.
Got 7,500 miles + $50 TCV for another 5 hour MX delay, but for some reason I still can't find the $50 TCV.
I was pretty annoyed about the first one, because the communications about the situation were so poor -- If they could have kept the computers up-to-date, I could have gone to a skyclub and gotten some work done, but I ended up going back and forth twice, because the screens kept saying "boarding" and having unrealistic times. Eventually I wised up and asked the Skyclub people to help me and call the gate.
I don't think I deserved all those miles and such, but it seems that there's no penalty for asking, and if you ask you'll get them, and if you don't you're leaving it on the table.