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Thread: Urgent: Need to change Aeroplan ticket, Aeroplan Call center closed till flight
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Old Jul 28, 2012, 6:38 pm
  #24  
FlyerTalker683455
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Join Date: Dec 2010
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Originally Posted by daniellam
Why can't Aeroplan just open a call center in say India (and train those agents properly) and have all after hours and overflow calls routed there?

By not being open 24/7 is a disservice to passengers.

Most other airline FF programs have call centers that open 24/7.
Why does it hve to be run by AP? AC reservations could handle
Calls. It's just another fare code. Silly really.
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