In regards to the treatment of his service dog, it is absolutely unacceptable to treat any animal, let alone a disabled veteran's service dog in such a manner. However, I have one issue with this story. In his video he mentions he DROVE to the airport to pick up his lost bag. He claims to not be able to read the reservation due to PTSD and brain injuries. Can someone explain how he is able to drive (as I understand) but cannot read a reservation? BTW, the flight schedule is below for his flight. As you can see, it operated everyday except for the 15th. I feel bad for the guy but his story seems very embellished or the details are not correct.