Originally Posted by
jiajun
The websites, both AC and AP.
On the AC website, it often shows fares that are impossible to book and then comes up with some error message asking you to call the call center. The multi-city tool is useless for booking T+ fares unless by coincidence there are no T fares available. It is very rare that I can ever book my ticket on the website, I always end up having to call.
The AP website is down for maintenance way too often. I have never come across any other website that requires as much maintenance as the AP website. Due to the fact that I'm living in Asia, I probably notice this more because it's always down in the middle of the day. It's also impossible to book some valid itineraries online, especially multi-city. After selecting flight 1, the options for flight 2 are greyed out with a message saying that those flights cannot be combined with flight 1. Then you have to pay a $30 fee to book it by telephone because their website doesn't work.
AC and AP need make some effort to upgrade their websites to eliminate these glitches and minimize maintenance time.
Agreed 100% with the above. Intra-Europe bookings are still not allowed on the website which is royal P-I-A and the false availability issue is annoying to members as well as the call centre agents at AP. That has to be addressed asap.
The major AC issue for me right now is that I'm very concerned about the appearance of the aircraft of late. The Dash's are dirty and rundown, some of the E90 interiors are shabby and parts are actually missing in the washrooms, the 767s/330s/320s/319s all have non-functioning washrooms on a semi-regular basis as well as duct tape and masking tape holding things together in the cabin and the washrooms.
I know that flying safe is the key but with these aircraft staying in the fleets for years more, cabin maintenance needs to be addressed regularly.
Has anyone else noticed this of late?