FlyerTalk Forums - View Single Post - United Cancellations Getting Insane
View Single Post
Old Jul 16, 2012, 2:43 pm
  #104  
ualp
 
Join Date: Jun 2011
Posts: 272
Originally Posted by aCavalierInCoach
Is this true of MEL issues too? Either way, if true, totally abhorrent behavior on mgmt's part.
I have lost count on how many times I've had a mx person tell me that.

As I posted, the line guys WANT to fix the planes. And they're good at what they do.
However, they are not given the latitude to do the job.
More often than not they pop into the cockpit, tell us they're going to defer the offending system, and put an orange sticker on it.
Then the call falls on our shoulders to decide whether or not the deferral is acceptable for our flight.

In effect, we are made out to be the "bad guy" because the PILOTS shot the plane down.
Then, that's what gets communicated to the pax, often at the hands of our CS folks.
And 'round and 'round we go!
ualp is offline