FlyerTalk Forums - View Single Post - TSA customer relations in checkpoint queue
Thread: TSA customer relations in checkpoint queue
View Single Post
Old Jul 15, 2012 | 5:38 pm
  #11  
InkUnderNails
 
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
Originally Posted by saulblum
The entire premise of SPOT and BDOs hinges on the assumption that everyone flying is in a good mood: that they're embarking on their Disney World vacation or honeymoon or are about to seal a business deal or are going to their son's wedding.

Guess what? Some passengers are flying to funerals; others are flying to visit sick relatives who may have days left to live.

And the last thing those passengers need is to be judged harshly, and potentially face extra screening, because they did not sufficiently satisfy a BDO that their jitters are not a precursor to blowing up a plane.
And some of us can not hear well enough to engage in conversation at a noisy CP. Sometimes I do not know people are talking to me. If I ignore a BDO because I can not hear the BDO does that mark me for extra screening?
InkUnderNails is offline  
Reply