FlyerTalk Forums - View Single Post - The "Tip Included in the Bill" thread
View Single Post
Old Jul 15, 2012 | 12:20 am
  #55  
bocastephen
A FlyerTalk Posting Legend
10 Countries Visited
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 47,263
Originally Posted by broadwayblue
These two statements are conflicting. I did always assume that if a gratuity/service charge/fee was disclosed on the menu they had the right to charge it. Obviously if it wasn't posted that's an entirely different story.
I was disputing the notion you have no obligation to pay a tip or table minimum which is disclosed ahead of time - you do have an obligation, although you can certainly make a case to management if your service was subpar and hope they adjust it.

If the tip was not disclosed ahead of time and just showed up on the check, as I posted above I would (assuming the service wasn't worth the tip amount charged)

1) call my credit card company, explain I was being compelled to sign for an amount different than indicated in the menu pricing and ask for guidance on how to handle the receipt so I could dispute the overage after leaving

2) pay with cash and leave just enough for the total, tax and any gratuity amount I felt was reasonable, then leave the restaurant

Actually, the best advise is to avoid those over-priced tourist restaurants around Miami that practice this and stick with quality restaurants that receive good reviews and actually offer good service and quality food. There isn't a single restaurant in all of South Beach that is truly worthy of my dining dollars except for Joe's (in season) or maybe Books and Books Cafe for lunch; although for giggles, I suggest Next Cafe (they usually DO add a service charge) to see how a former cook at Cheesecake Factory was able to walk out with their entire recipe book and recreate the Cheesecake Factory menu (literally) and survive the resulting lawsuit.
bocastephen is offline