FlyerTalk Forums - View Single Post - (Call Complete) I have a call w/ Martin Hand SVP Customer Experience this week.Topics
Old Jul 13, 2012 | 11:33 pm
  #507  
channa
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Originally Posted by sxf24
Originally Posted by channa
If the CEO of the company is going to spew self-gratuitous nonsense in a video for a minute in front of every customer who utilizes their services, one would think the corporate priorities would be at least alluded to, if not mentioned outright.
If you stopped mocking the video and listened, you might hear a few corporate priorities mentioned.

"Bring two great carriers together"
"Use technology to make the travel experience easier for customers"
"Work together as a single airline should"
"Stay globally competitive"

If you want more detail, we'd need a much longer video...
If the video weren't so diametrically opposite of reality, people would be interested. Use technology? After he put the company through an unprecedented technology regression? Unbelievable.
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