Mrs. Seaflyguy and I are one night into a three-night stay here and while there hasn't been a single awful incident that would lead us to walk out the door, it's an accumulation of annoyances that have us already saying that we wouldn't stay here again.
The front desk is constantly overwhelmed. I had a 20-minute wait to check in, behind a group of airline employees with only one desk clerk. Coming back to the hotel this afternoon, I saw an immense crowd of people waiting in the lobby, and it looked as if things were moving slowly.
Checking in as a Platinum, they had me all set up in a standard room -- no upgrade of any kind -- on the fourth floor. There's essentially no view from the room, which is the smallest hotel room I've stayed in for quite some time. The bathroom is extremely cramped -- don't think about having two people in it at the same time, unless one of them is in the shower. Our door lock doesn't work properly and takes quite a bit of fiddling to close each time we leave the room.
We have access to the club lounge but it's about as bare-bones as such a thing can be. Not worth going to and certainly not worth paying for.
I can't comment on the spa (wouldn't go), the workout room (haven't been yet), or the restaurant (have other plans while we're here).