Originally Posted by
JCFans
See above the reply of MPC. Should I escalate or let it be? If I let it be, what is the likelihood I will be able to "charge" this in the next renewal or upgrade if I shortfall by this amount or less?
Let it be. As I said, this is standard CX practice, and it is indeed true that, should your GF be short of less than the miles for HKG-YYZ next year, CX will still renew her.