Originally Posted by
SeAAttle
The SYD-DFW flight (QF booked as an AA code share) did not show on the record. Called AA RTW and they said it was QF's problem. Called QF and they said AA needed to fix it since they booked the ticket. Back to AA RTW and the person got very snippy. She finally offered to change the SYD-DFW to QF7 (rather than AA codeshare) so I asked her to do the same for SFO-HKG (change AA codeshare to CX flight). She did but complained that "we did all the work and now we get no money for it". Very unpleasant.
When you say the SYD-DFW flight did not show on the record, do you mean QF couldn't see it? That is typical for QF flights booked as AA codes, but AA should be able to assign seats for them.
I had a problem with a recently-booked Circle Pacific with a QF SYD-LAX flight booked as an AA code, where the first AA agent said she couldn't assign seats, that when she tried she got an error. So I called QF and the QF agent said she couldn't see the flight in my QF locator, then she added it as a QF code (as confirmed space), which several AA agents advised was a problem. One of the AA agents cancelled the QF sector and assigned me the same seats on the AA code, so all is well.
When the AA RTW desk switched your flights from the AA code to the QF and CX codes, did you have to pay additional fuel surcharges (or "taxes" as they like to call them)? Because as I reported above, when I used the on-line booking tool to price some DONEx trips, I saw cost increases in many cases for doing this.
Also, as a note, if you want seat assignments and that sort of thing, any AA agent can help you, you don't need the RTW desk.
I'm sorry to hear you had unpleasant experiences with the AA RTW desk. I haven't experienced rudeness or impatience (and I recently booked a trip and called just before they closed, optimistically thinking it would only take a few minutes, but ended up keeping the agent well past normal closing time).