Originally Posted by
Mountain Trader
All true but not to my point. As if they don't know about churning?
Would it have been that risky to ask "I've had readers report that you are (shutting down accounts) (demanding copies of tax returns). Could you outline what customer actions trigger these extreme reactions? I think most of my readers want to play within the rules and to help them do that, I want to let them know what the rules are."
Maybe we'd know if it is mostly too many apps or which of the other plays ruffle their feathers. Don't be greedy, we've heard. How do they define greedy?
Missed opportunity, lessons learned. Onward ever.
+1
With being granted a chance to speak directly with the CC companies - if bloggers would bring to the discussion these sorts of things...
that would be very beneficial to the community. It doesn't sound like the recent interactions provided anything more than obvious information to or from the banks.
Maybe the banks won't answer directly, maybe their marketing hacks who interface with the bloggers don't care...but at least let them know that these stories are more widely known nowadays and can dissuade people from becoming longterm customers that they supposedly want more.