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Thread: The Results Are In: Frequent Flyer Program Award Redemption Satisfaction Survey
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Old Jun 28, 2012, 10:07 am
  #8  
JerryFF
 
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
Originally Posted by Cohall
Maybe I'm just having a slow mental morning, but the chart on page 2 clearly shows that the % dissatisfied with Delta is 42.2%, not the 73% quoted. What am I missing?
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
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