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Old Jun 28, 12, 1:45 am   #1
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The Results Are In: Frequent Flyer Program Award Redemption Satisfaction Survey

So which airline soars above the rest?

Well, the results are in, based on the responses of 450 people who participated in the survey, which is the second in a series of joint surveys by FlyerTalk and Frequent Business Traveler magazine.

Out of 14 international airlines, one airline clearly ranked exceptionally poorly at the bottom, to be more specific with 73 percent of the survey participants not satisfied with the redemption of miles for awards in its frequent flyer loyalty program. Which airline do you believe earned this distinction and was it deserved?

Do you agree or disagree with the results?
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Old Jun 28, 12, 3:00 am   #2
  
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Without taking a look, I would estimate Delta.
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Old Jun 28, 12, 3:15 am   #3
  
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Originally Posted by lovexylitol View Post
Without taking a look, I would estimate Delta.
me too!
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Old Jun 28, 12, 6:36 am   #4
  
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I couldn't care less about the survey results but I must object about the mealy mouthed characterization that FlyerTalk is "an online travel community whose members are somewhat fanatical about miles and points." FT'ers, who are probably well adjusted individuals in other aspects, are never "somewhat" fanatical on this subject!!
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Old Jun 28, 12, 6:42 am   #5
  
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Without looking, I'm absolutely positive it's DELTA, DELTA, DELTA!!!!
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Old Jun 28, 12, 9:04 am   #6
  
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Maybe I'm just having a slow mental morning, but the chart on page 2 clearly shows that the % dissatisfied with Delta is 42.2%, not the 73% quoted. What am I missing?
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Old Jun 28, 12, 9:08 am   #7
  
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Maybe I'm just having a slow mental morning, but the chart on page 2 clearly shows that the % dissatisfied with Delta is 42.2%, not the 73% quoted. What am I missing?
LOL, I think you missed the emoticons on those posts: the and the are dead giveaways
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Old Jun 28, 12, 10:07 am   #8
  
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Originally Posted by Cohall View Post
Maybe I'm just having a slow mental morning, but the chart on page 2 clearly shows that the % dissatisfied with Delta is 42.2%, not the 73% quoted. What am I missing?
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
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Old Jun 28, 12, 1:16 pm   #9
  
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Originally Posted by JerryFF View Post
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
Shouldn't they be citing row percentages (% within each airline satisfied/non satisfied) rather than column percentages?
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Old Jun 28, 12, 1:50 pm   #10
  
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Originally Posted by JerryFF View Post
I agree that the chart is very confusing. Why don't the numbers for each airline add up to 100%? How are the %'s calculated?
I am on a flight right now so I cannot fix the chart but I see what the problem is and thank folks here for pointing it out.

There is a newer version of the chart that should have been included with percentages based on each airline. The percentages now on the chart include the N/As which were survey respondents not in that particular program.

Apologies for the confusion. We will get it updated.

EDIT/UPDATE
The correct chart was appended to the article a few hours ago.

Last edited by jspira; Jun 28, 12 at 9:12 pm
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Old Jun 28, 12, 8:42 pm   #11
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Another accolade for DL.
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Old Jun 28, 12, 9:08 pm   #12
  
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Originally Posted by romadaro View Post
Without looking, I'm absolutely positive it's DELTA, DELTA, DELTA!!!!
they got it right-first from the bottom
I participated in the survey, and it looks like majority of people are on the same page with me.

Last edited by Kat007; Jun 28, 12 at 9:09 pm Reason: mis
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Old Jun 29, 12, 2:22 pm   #13
  
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Originally Posted by Kat007 View Post
I participated in the survey,
Thanks (to you and the hundreds of other FlyerTalkers) for participating in survey.
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Old Jun 29, 12, 7:58 pm   #14
  
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A post with the heading "The Results Are In," but without the actual results, is more disappointing than Delta's award redemption!
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Old Jun 30, 12, 11:30 am   #15
  
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I'm curious why US Airways was so unsatisfactory--it seemed to have really low ratings, with 50% unsatisfied. Anybody know what the problem with it is?
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